Lead Service Technician

Lead Service Technician

Positions available in London, Niagara and Kitchener

Type: Full-Time / Seasonal (8-10 months)

Monday to Friday 7:00am to 5:30pm (extended hours may be required)

Wage: $20-$25

Do you have experience working as a Service Technician in the field, leading a team? Are you ambitious, hardworking, and a team player? Would you like to build a career at an established fast-growing business that invests in its employees?

Privately owned and operated out of London, Ontario with locations in Niagara and in 2022 Kitchener/Waterloo!  Blue Jay is a full-service Irrigation company installing both irrigation and landscape lighting.  Our knowledgeable service team is committed to installing top quality products, using the latest technology.  Our commitment to quality has allowed us to professionally service thousands of residential and commercial properties in Southwestern Ontario for over 35 years.

What We Offer

• Group Benefit plan, Health and Dental premiums 100% company paid.
• Employee Assistance Program – Confidential professional support services; including counselling, legal advice, financial planning and much more.
• Virtual Health Care Platform.
• RRSP matching, and DPSP.
• Monthly bonus opportunities, GM vehicle discounts.
• Company vehicle and gas card (stays at the office during off hours).  Uniform, cell phone, and tablet.
• Industry leading product knowledge, and comprehensive training and mentorship programs.
• Company paid certifications with IA and OWWA.
• During Seasonal lay-off (2-3 months) company tops up EI, up to 95%.

Responsibilities

• Developing and maintaining a strong positive client experience is at the heart of all that we do.
• The ability to monitor and manage multiple projects utilizing best practices and Blue Jay SOP’s, and KPI’s.
• Maintaining open communication with Customer Care team to ensure a seamless customer experience, ensuring our commitment to quality, workmanship and 100% customer satisfaction.
• Establish and maintain adequate controls to safeguard inventory and minimize handling, storage, and damage.
• Establish and consistently enforce all security procedures.
• Provide leadership to the team, including mentoring the junior technician, ensuring clear guidance regarding, SOP’s, and Blue Jay Values and commitment to our clients.
• Build a strong team, utilizing a coaching approach with a focus on employee development, open communication, respect, and teamwork.

Education and Experience Requirements

• High School Diploma or equivalent, completion of a preferred degree at an accredited college or university or equivalent an asset
• Certified Irrigation Technician (CIT) an asset, however in house training will be provided.
• Experience working outdoors in all weather conditions is required.
• 1-3 years experience in the Irrigation industry is required for a Lead Hand.
• Must possess superior written and verbal communication skills, the ability to build rapport with the whole Blue Jay team and our clients.
• Conduct all interactions and responsibilities in a respectful, professional, and ethical manner.
• Ability to sell, recommended services manage and motivate personnel, work well under pressure and resolve any issues that arise in a respectful, professional, and timely manner.
• Must be a highly organized person who can monitor and manage numerous projects effectively.
• A technical/mechanical proficiency is required (< 24V).
• Experience with scheduling software, experience with Service Titan is an asset.
• Must have the ability to take initiative, and think critically, with strong problem-solving and leadership skills.
• A strong morale compass and ethics.

Working Conditions:

• 10-hour days/ 50-hours a week.  Extended schedules may be necessary at times.
• Working outdoors in the elements.
• Extensive travel is required; however, a truck will be provided for job-to-job travel.
• Ability to sit, squat, kneel, stand, walk, or dig for long periods of time.
• Ability to use Full range of body movements, including reaching, crouching and hand dexterity, fine motor skills.
• The candidate must have command of four senses: sight, hearing, touch, and smell.
• Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.
• Ability to lift to 50lbs.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

We are committed to employment equity and encourage applications from all qualified candidates and will make available reasonable accommodations for people with disabilities upon request.