The Blue Jay
Proven Process
With over 40 years of experience and expertise, we proudly present "The Blue Jay Service Process." This dedicated approach guarantees that our clients receive exceptional service and support with every visit to their home. Our high standards embody our unwavering commitment to consistency, quality, and an outstanding customer experience. Rest easy, knowing that every member of our team adheres to these principles, ensuring peace of mind at every turn.
Our Service Process
Make an Impression
We arrive promptly, and greet you with a friendly introduction. We take time to review the work planned for the day, including tagging your water source for clarity. We treat your property with care, keeping the site clean and always removing our boots before entering your home. Throughout the process, we ensure clear and open communication, making sure you feel informed and comfortable every step of the way.
Bring to Light
We’ll take a stroll around your property to assess its watering and lighting needs while reviewing the water source together. During this time, we’ll discuss the scope of work and highlight key components, like the valve box, ensuring you feel informed and confident about the plan.
The Blue Jay Way
We’ll provide an estimate for any necessary repairs based on our system diagnosis and seek your approval for the work. If a new system or a larger repair is needed, we’ll refer you to our sales and estimating team to ensure you receive the best options for your needs.
Estimate
We’ll complete all approved repairs and, if needed, schedule a follow-up appointment for any unfinished work. Our team will document the completed tasks in the invoice summary, and we’ll connect with you to review the job's progress before saying a kind goodbye.
Wrap Up
We’ll check the backflow for leaks, pack up our tools, and ensure all gates, doors, and garages are securely closed and locked. After logging our time, we’ll be on our way to the next job, leaving your property safe and tidy.
Our Sales Process
Make an Impression
From the moment you contact us to book an estimate for a new lighting or irrigation system, you can rest assured that you’ll be taken care of every step of the way. Our sales representative will arrive on time on your scheduled date, dressed in a clean uniform and driving a tidy truck, ready to greet you warmly and ensure you feel comfortable as we discuss your needs on-site.
Bring to Light
We’ll take a walk around your property to assess its watering and lighting needs while reviewing the water source together. During this time, we’ll discuss the scope of work and highlight key components, such as controller location, ensuring you have a clear understanding of the project ahead.
The Blue Jay Way
We’ll review your watering and lighting needs, highlighting the Blue Jay advantage that sets us apart. Together, we’ll discuss the installation process and explore the various types of systems and products we offer, ensuring you have all the information you need to make the best choice for your property.
Estimate
We’ll prepare a detailed quote for you and review it with our designer to ensure everything aligns perfectly with your needs. After that, we’ll complete the estimate, providing you with a comprehensive overview of your project.
Wrap Up
We’ll follow up with you to address any questions or concerns and confirm any objections or changes to the initial quote. Once everything is in order, we’ll begin the preparation process, including locates and other necessary steps. If needed, we’ll also coordinate with other trades to ensure timelines are aligned, making the process as smooth as possible for you.
Our Install Process
Make an Impression
The installation crew will use GPS to navigate to your location, arriving between 7:00-9:00AM. Upon arrival, they will review the work order to ensure they are fully prepared. Our team will then greet you with a friendly introduction, setting the stage for a positive experience as we discuss the upcoming work.
Bring to Light
We’ll take a walk around your property to review the installation plan together, ensuring you’re comfortable with every detail. We’ll locate any private utilities and discuss what we’ve found. Our team will then complete the installation arrival checklist and talk about the timelines for the project, keeping you informed every step of the way.
The Blue Jay Way
Our team will hand dig in areas where it’s needed and install small sections from front to back. We’ll make sure to complete each section before taking a break, and we’ll keep the work area clean throughout the process, ensuring your property remains tidy and organized.
Estimate
If there are any changes to the scope of the installation, we will complete a change work order to ensure everything is documented and approved, keeping you informed throughout the process.
Wrap Up
We’ll conduct a final walk-around with you to review the completed work and ensure you’re satisfied. After that, we’ll complete our departure checklist, which includes starting up the system, placing a lawn sign, providing you with the "As Built" documentation, and fertilizing and seeding as needed. Finally, we’ll clean up the property, leaving it in great shape for you to enjoy.
Our Core Values
Our core values have guided our success, consistency, and relationships. Everyone on our team maintains a high standard of growth and integrity to help create better results and stronger relationships. When you hire our team you can be assured you're working with incredible people that value you, your time, and your landscape.
Customers First
Humbly Confident
Integrity
Respect
Persistence
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