Customer Support 

Customer Support

Do you have experience working in fast-paced Customer Service position? Do you have strong problem resolutions skills and the ability to build customer connections? Would you like the opportunity to work at an established growing business that invests in its employees?

Privately owned and operated out of London since 1982, with locations in Niagara and now Kitchener/Waterloo! Blue Jay is a full-service Irrigation company focusing on irrigation and landscape lighting. Our knowledgeable service team is committed to installing top quality products, using the latest technology.

What We Offer

• Brand new office space
• Monday to Friday with flexible hours
• A culture of caring, hard-work, and personal growth
• Opportunities for career advancement
• Subsidy program in place to supplement seasonal unemployment (2-month layoff Jan & Feb 2023)
• Total compensation becomes closer to 95% of pay!
• Full Benefit plan including health, and dental with an EAP – includes confidential mental health, financial planning and much more
• RRSP matching, DPSP, Guided financial planning
• Monthly bonus opportunities, GM vehicle discounts, and Goodlife gym membership discounts
• Employee social events throughout the year including a company breakfast, golf tournament, family days and company BBQs

Responsibilities

• Working as a team to ensure a seamless customer experience in every interaction/transaction with Blue Jay

• Working as a team to develop and maintain a strong customer relationship

• Manage all aspects of the client relationship including addressing questions and concerns, completing service follow up calls, and calling clients for seasonal contract renewals while offering available value add services.

• Supporting team members working in the field, ensuring they have the most up to date information regarding customers and scheduled visits.

• Attend company/department meetings, and industry events, as well as other training opportunities.

Education and Experience Requirements

• High School Diploma or equivalent, some College or University is an asset.
• 3 years of experience in Customer Service - phone channel, experience with Service Titan is an asset.
  Intermediate knowledge of Microsoft Office, including Excel, Outlook, and Teams.
• Proficient typing skills and superior communication skills both verbal and written, including spelling, grammar, and e-mail etiquette.
• Must have the ability to take initiative, think critically, and have strong problem-solving skills.
• The ability to de-escalate high stress situations while offering positive solutions to our clients.
• Highly organized with the ability to prioritize appropriately and adapt when required.
• The ability to work in a fast-paced environment where attention to detail, communication, and critical thinking are paramount.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

We are committed to employment equity and encourage applications from all qualified candidates and will make available reasonable accommodations for people with disabilities upon request.